Probax is not an APP entity under the Privacy Act 1988 (Australia) but it takes the protection of personal information seriously and will act in accordance with the following principles when dealing with Customer information
We have also adopted the General Data Protection Regulations (GDPR) for our European MSP clients only. This act replaces the Data Protection Directive 1995 and is an important component of EU privacy and human rights law.
Personal Information is information or an opinion that identifies an individual. It is impractical for Probax to conduct it’s regular business activities with an entity (prospect or customer) who chooses to remain anonymous or use a pseudonym.
1.1 Examples of Personal Information (GDPR Article 4.1) we collect include:
1.2 This Personal Information is obtained in many ways including:
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
1.3 Probax acknowledges its obligations as a data controller:
1.4 Probax acknowledges its obligations as a data processor:
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. This is similarly outlined in the GDPR as personal data under Article 4 (1).
Sensitive or Personal information will be used by us only:
You may withdraw consent at any time in writing, to a Partner Manager, the Chief Executive Officer or the Chief Technology Officer – who will liaise with the Data Protection Officer (appointed in compliance with GDPR Articles 37 to 39) to action the request appropriately.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
When you visit our website (www.probax.io), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Probax is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
This Policy may change from time to time and a copy is also available on our website. Any significant changes to this policy will warrant a notification to our current customers.